Thursday, March 2, 2017

Marco Polo Ortigas Manila marks Philippines' hospitality and makes worldwide debut at the highest level

Marco Polo Ortigas Manila earns coveted five-star rating from Forbes Travel Guide

Forbes Travel Guide, the global authority on luxury travel since 1958, has announced the recipients of the 2017 Global Star Ratings and for the first time ever in six decades, Manila made it to the list.

Considered as the Olympics in the hotel industry, Forbes Travel Guide is a prestigious award giving body that recognizes the most luxurious hotels, restaurants, and spas worldwide. Marco Polo Ortigas Manila earned the coveted Five-Star rating — the mark of ‘outstanding, iconic properties with virtually flawless service and amazing facilities.’

Forbes Travel Guide gives accurate and objective ratings through its 800 worldwide standards. Its incognito inspectors ‘use a proprietary algorithm that weighs service at 75 percent and the quality of the facility at 25 percent.’ These standards are the most stringent in the industry and according to Forbes Travel Guide, only the best properties in the world earn the coveted Five-Star rating.

“We are delighted to recognize the 2017 Star Rating recipients, an exceptional collection of hotels, restaurants and spas that demonstrates a strong culture of service,” said Gerard J. Inzerillo, Chief Executive Officer of Forbes Travel Guide.

“In an online environment of confusion and clutter, Forbes Travel Guide is the most trusted source of information to assist guests in making informed decisions,” Inzerillo said. “These properties, the largest and most global group in the company’s history, achieve an impeccable standard of excellence in hospitality, underscoring our overall mission of positively contributing to the international tourism industry as well as individual hotel experience. We are proud to congratulate everyone associated with the prestigious properties recognized today.”

In response, Frank Reichenbach, General Manager of Marco Polo Ortigas Manila and recipient of the 2016 General Manager of the Year (ASEAN Region) Award said “Warm hospitality with a modern touch is what we have always been proud to showcase. We take pride in the exceptional service that we provide for every guest who wish to find a sanctuary in the city with premium accommodations and award-winning dining destinations. You will definitely have your best hotel experience with us. This award is the fulfilment of our hard work and passion for service,”

Going boldly on its third year, Marco Polo Ortigas Manila is only getting started.

Mr. Reichenbach adds, “The success of bringing the team together to raise to the level of service and consistency of the Forbes Travel Guide Five Star level means a lot to us. It also gives us satisfaction to know that with passion and dedication we can measure up with larger hospitality groups in the industry”

With 316 well-appointed guest rooms and suites, exclusive Continental Club facilities and perks, and unparalleled service with a smile, this towering gem in the heart of bustling Ortigas has been recognized worldwide. This recognition is a great milestone not just for Marco Polo Ortigas Manila, but also for the corporate brand and the Philippines’ entire hospitality industry.

“To be one of the two hotels in Manila that received the Five Star rating is a great pride for the hotel, the Marco Polo Hotels group, and the hospitality industry in Manila and the Philippines. This definitely raises the bar on how we provide luxury services to our clients. We will continue to live and exceed guest expectations in terms of service and facilities. Our Forbes Travel Guide Five Star ranking will definitely boost business and will give us the marketing advantage, which will have a positive impact in all aspects of the hotel,” Mr. Reichenbach said.

For more information, contact (632) 720 7777 or book online via or email: Visit or follow @MarcoPoloManila on Twitter or Instagram.

To find out how the Forbes Travel Guide inspects and rates properties, go to

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